How can we help?
Guides and answers for patients and clinic staff — organised by topic.
Getting Started
Create an account, browse clinics, and book your first token. See the How to Use guide.
Booking
Select a doctor, check availability, and receive your token. A small convenience fee applies per booking.
Queue Tracking
Refresh the queue view in the portal to see the token being served and patients ahead of you.
Login & Account
Sign in to book and track tokens. Browsing clinics and public queue status doesn't require an account.
Cancellation
Cancelling a booked token refunds the convenience fee to your wallet. See the refund policy.
Payments
Token fees are charged from your in-app wallet. Top-ups and refunds are recorded in your transaction history.
Queue updates & notifications
The portal tracker refreshes periodically while open. Push attempts to registered mobile devices depend on configuration; do not rely on an alert instead of checking your queue status.
Clinic Issues
Doctor unavailable or clinic not responding? Contact the clinic directly, or reach us via the contact page.
Technical Issues
Portal not loading or booking failing? Try refreshing; if it persists, contact support.
Privacy & Data Requests
Questions about your data or a request regarding it — see Data Protection and Privacy Policy.