Data Protection & Privacy

What we process

To run the service, Doctor My Number may process:

• Account information — name, email, phone, hashed password
• Contact information — the details above, used for sign-in and notifications
• Booking information — clinic, doctor, token, date, status
• Token & queue information — your position and queue state
• Clinic/doctor selection — where and with whom you book
• Transaction information — wallet balance, debits, refunds, top-up references
• Technical & security information — session details, audit logs, idempotency records

We do not store medical records. No symptoms, diagnoses, prescriptions, or consultation notes are collected by the platform.

The principles we follow

• Collect only what's needed — we gather the information required to provide the service, nothing more.
• Use for stated purposes — your information runs your booking, wallet, and the queue.
• Limit unauthorized access — authenticated accounts and role-based access control what each user can see.
• Protect account access — token-based authentication keeps your session private.
• Retain appropriately — records are kept for as long as needed to operate the service and meet applicable requirements.
• Respect your rights — contact us anytime about your data.